You have 14 days from the date of delivery to return a product.
As Bubba Boards are predominantly used by and for children, we must be EXTREMELY careful with returned merchandise. As a result, we cannot accept returns for any products that have been removed from their original clear plastic packaging, as we can’t account for where they have been, if they were used, what they may have been exposed to, etc. We do this to ensure that no child or family receives a product that might have new contaminations, contain allergens, etc.
We DO NOT accept returns or provide refunds where the original clear plastic bag has been opened or tampered with, or damaged in any way.
Bubba Board is not officially approved by any airline. We cannot accept a return for not being able to use on any given airline if the product has been removed from its original clear plastic packaging.
We do not provide pre-paid shipping labels, so return shipping will be at the expense of the customer. We always suggest using a tracked service to send your purchase back to us, in its original clear plastic packaging, as we cannot refund a product we don’t receive.
Please read this carefully: If your order is being delivered outside of the United Kingdom, it may be subject to customs charges in your country, payable by the customer or recipient. Bubba Board Ltd. is not responsible for these.
If a delivery is denied and sent back to us for any reason, you are eligible for a refund less the return shipping fees. This is especially the case if return import fees are incurred by Bubba Board Ltd.
If you are eligible for a return, we will refund you back to your original payment method, which can take up to 5 business days.
If your Bubba Board arrives damaged or faulty, please contact us immediately.
Further questions about returns, exchanges and refunds can be sent directly to hello@thebubbaboard.com.
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EU Withdrawal
In accordance with EU Directive 2023/2673, customers who reside within the EU may use this form to cancel their order with 14 days from the date of delivery. Due to health and hygiene reasons, items removed from their original sealed plastic packaging cannot be returned. If there is a fault with the product, please indicate this on the form.
IMPORTANT: The below form is for EU customers ONLY. All other customers that wish to make a return can do so by emailing us at hello@thebubbaboard.com.
